What they don’t tell you is that the bonus they give you is “sticky” and when you do go to make a withdrawal, they will deduct that from your balance. Our terms are in place to ensure fair and consistent application of promotions for all players.If you would like us to review your case in more detail, we kindly invite you to contact our support team directly with your account details so we can assist further.Kind regards,Theo KYC verification can take longer if additional documents are required or if submissions are incomplete, but it is a mandatory regulatory process to ensure account security.If you’d like, our support team would be more than happy to look into your case and provide more details or assistance. According to the bonus terms and conditions, any remaining bonus balance must be deducted before a withdrawal request can be processed. We’re really sorry to hear that this situation has been frustrating for you.The bonus you mentioned was a deposit bonus, which means it included a sticky bonus balance. I made 47€ with my 21€ deposit.They took away 26€ now and 5€ withdraw fee for my debit card withdrawal (no other options possibile with this amount).Total scam, don’t even try to deposit there.
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